Legal & Compliance

Legal Name	DIRE MONEY TRANSMITTER LLC
Business Type	Money Services Business (MSB)
FinCEN MSB Registration	[CLIENT TO PROVIDE]
NMLS ID	[CLIENT TO PROVIDE IF APPLICABLE]
Registered Address	4618 Japonica Way, San Jose, CA 95129
Phone	+1 (408) 859-8141
Email	support@money-transmitter.co.com

FinCEN Registration

DIRE MONEY TRANSMITTER LLC is registered with the Financial Crimes Enforcement Network (FinCEN) as a Money Services Business pursuant to 31 C.F.R. Section 1022.380. As a registered MSB, we are subject to the full requirements of the Bank Secrecy Act and implementing regulations.

Bank Secrecy Act Compliance

We maintain a written anti-money laundering compliance program as required by 31 C.F.R. Section 1022.210. The program includes internal controls, a designated compliance officer, employee training, and independent testing.

USA PATRIOT Act

We comply with the customer identification and verification requirements of Section 326 of the USA PATRIOT Act (Public Law 107-56) and applicable FinCEN implementing rules.

State Money Transmission Licenses

We hold money transmission licenses in applicable states where required to conduct our services. Services may not be available in all states. Contact us to confirm availability in your state.

Anti-Money Laundering Program

Our AML program is designed to detect, prevent, and report money laundering and terrorist financing activities. The program operates continuously and is reviewed at least annually by an independent party.

Know Your Customer Verification

All account applicants are required to provide identity documentation sufficient to satisfy our Customer Identification Program. Identity is verified before account access is granted. See our KYC Requirements page for specific document requirements.

Transaction Monitoring

Automated transaction monitoring systems review account activity for patterns consistent with suspicious activity. Alerts are reviewed by compliance personnel.

Suspicious Activity Reporting

We file Suspicious Activity Reports (SARs) with FinCEN as required by 31 C.F.R. Section 1022.320 when transactions meet applicable reporting criteria. We are legally prohibited from disclosing SAR filings to the subjects of those reports.

Regulatory Framework

FinCEN issued guidance in 2013 and 2019 clarifying that administrators and exchangers of convertible virtual currencies are money transmitters subject to BSA requirements. We operate in accordance with that guidance and applicable FinCEN regulations.

Risk Disclosure

CFPB Remittance Transfer Rule

Where applicable, we comply with the CFPB's remittance transfer rule under Regulation E (12 C.F.R. Part 1005, Subpart B), which provides consumers with pre-transfer disclosures, cancellation rights, and error resolution procedures.

Error Resolution

To report an error in a transaction, contact us within 180 days of the promised delivery date at support@money-transmitter.co.com or +1 (408) 859-8141. We will investigate and respond as required by applicable law.

Cancellation Rights

You may cancel a remittance transfer within 30 minutes of payment, provided funds have not yet been deposited or picked up. Contact us immediately to exercise this right.

Complaints

Unresolved complaints may be directed to applicable state money transmission regulators or the Consumer Financial Protection Bureau at consumerfinance.gov.

We collect and retain personal information as required by BSA record-keeping obligations (31 C.F.R. Part 1022) and as described in our Privacy Policy. Customer records are retained for a minimum of five years as required by federal law.

We do not sell personal information to third parties. Information is shared with regulators, law enforcement, and service providers only as described in our Privacy Policy and as required by law.

For full data protection practices, see our Privacy Policy.